Term & Conditions

1. Eligibility & Accounts

You must be at least 18 years old, be able to enter into legally binding contracts, and provide complete and accurate information to register for an account. You are responsible for maintaining the confidentiality of your credentials, including any authentication provided through identity providers such as Clerk, and for all activity that occurs under your account. Notify Libingo immediately if you suspect unauthorised access or account misuse.

2. Organisation Workspaces & Customer Data

The Services allow you to create and manage organisation workspaces, share access with teammates, and connect external channels such as LinkedIn, Gmail, Outlook, SMS, and WhatsApp to orchestrate outreach campaigns, unified inboxes, AI-generated sequences, and analytics reporting. You retain ownership of the data, contacts, and content you import into the Services ("Customer Data"). You grant Libingo the rights necessary to host, process, transmit, display, and back up Customer Data solely to provide and maintain the Services and related support.

You are responsible for securing all necessary permissions for the Customer Data you submit, including ensuring that any contact lists, campaign content, or conversation histories were collected and shared in compliance with applicable laws and third-party platform policies.

3. Subscriptions, Billing & Trials

Access to certain features of the Services may require a paid subscription. Subscription plans, seat allowances, usage limits, pricing, and billing cycles will be described at the time of purchase or upgrade and may be updated by Libingo from time to time. Unless otherwise stated, subscriptions renew automatically at the end of each billing period until cancelled. If you downgrade or cancel, you remain responsible for charges through the end of the current billing cycle, and no refunds are issued for partial periods unless required by law or expressly stated in writing.

Promotional credits, betas, or trial access are offered at Libingo’s discretion and may be modified or discontinued at any time. Libingo may suspend or terminate discounted access if we detect abuse or violations of these Terms.

4. Acceptable Use

You agree not to misuse the Services or assist anyone else in doing so. Prohibited activities include:

• Sending spam, unlawful, deceptive, or harmful communications, or breaching anti-spam, privacy, or marketing laws such as CAN-SPAM, CASL, GDPR, ePrivacy, or equivalent regulations in the jurisdictions where you or your contacts are located.

• Violating third-party platform rules (for example, LinkedIn User Agreement, Google and Microsoft API terms, WhatsApp Business policies) when connecting accounts or automating outreach.

• Attempting to probe, scan, or test the vulnerability of the Services, interfering with or disrupting any networks or servers, reverse engineering the code, or attempting to access data you do not own or have permission to access.

• Uploading or transmitting malware, bots, or other malicious scripts, or using the Services for fraudulent, infringing, or illegal purposes.

Libingo may monitor usage to ensure compliance and reserves the right to suspend or terminate access to protect the integrity of the Services and third-party platforms.

5. Third-Party Services & Integrations

The Services rely on integrations with third-party tools such as identity providers, email and calendar services, social networks, analytics platforms, AI models, and messaging gateways. When you enable an integration, you authorise Libingo to access the third-party service on your behalf and to exchange information as necessary to deliver the integration. Third-party services are governed by their own terms and privacy policies, which you should review. Libingo is not responsible for third-party products or how they handle your data..

6. Intellectual Property & Feedback

Libingo and its licensors retain all rights, title, and interest in the Services, including all software, user interfaces, branding, templates, logos, documentation, and derivative works. Except for the limited rights expressly granted in these Terms, no other rights are conveyed. You may provide suggestions, ideas, or feedback to Libingo; by doing so you grant Libingo a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or obligation.7. Updates to Terms and Conditions

We may update these Terms and Conditions from time to time. Changes will take effect immediately upon publication on this page.

7. Confidentiality & Security

Each party may receive non-public information from the other that is marked or reasonably understood to be confidential. Both parties agree to use such information only for purposes of performing under these Terms and to protect it using at least reasonable industry-standard safeguards. Libingo implements administrative, technical, and physical measures designed to protect the Services and Customer Data, but no environment is entirely risk-free. You are responsible for configuring security settings (such as workspace access controls, role management, and identity provider safeguards) appropriate for your organisation.

8. Termination

You may cancel your subscription or close your account at any time through the Services. Libingo may suspend or terminate access if you breach these Terms, pose a security risk, fail to pay fees when due, or if continued access would violate applicable law. Upon termination, your right to use the Services ceases immediately, but Sections that by their nature should survive (including intellectual property, confidentiality, disclaimers, and limitations of liability) will remain in effect. Libingo may provide limited access for you to export Customer Data for a reasonable period following termination, subject to any outstanding obligations.

9. Disclaimers & Limitation of Liability

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. Libingo specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Libingo does not warrant that the Services will be uninterrupted, error-free, or immune from unauthorised access, nor that campaign outcomes or revenue targets will be achieved.

To the maximum extent permitted by law, Libingo’s aggregate liability for all claims arising out of or relating to the Services is limited to the amount you paid to Libingo for the Services during the twelve (12) months immediately preceding the event giving rise to the claim. In no event will Libingo be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities.

10. Indemnification

You agree to defend, indemnify, and hold harmless Libingo, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected to: (a) your use of the Services; (b) Customer Data or content you submit; (c) your breach of these Terms; or (d) violation of any law or third-party rights.

11. Changes to the Services or Terms

Libingo may update the Services, release new features, or discontinue components from time to time. We may modify these Terms to reflect changes in law, new product capabilities, or business adjustments. We will provide reasonable notice of material changes via email, in-app notifications, or by posting an updated version with a new "Last updated" date. Continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and the state in which Libingo is headquartered, without regard to conflict of law principles, unless another jurisdiction is required by mandatory legal protections. Any disputes arising out of or relating to these Terms or the Services will be resolved in the competent state or federal courts located in that jurisdiction, and the parties consent to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before initiating formal proceedings, the parties agree to attempt to resolve the dispute informally by notifying the other party in writing and allowing at least thirty (30) days for discussion.

12. Governing Law & Dispute Resolution

If you have questions about these Terms or the Services, contact us at support@libingo.com.